Kona Vacation Rental Management on the Kona Coast — Delivered by OUTRIGGER

Frequently asked questions for owners

Don’t see your question? A Business Development Manager can answer anything specific to your unit when you request and estimate.

今すぐお問合せ

Which Kona property is included in the program?
This program is delivered at Royal Sea Cliff Kona by OUTRIGGER, Fairway Villas Waikoloa by OUTRIGGER and other locations across the island — with an on-island OUTRIGGER team handling housekeeping, maintenance, and guest services directly.

Does the program handle transient accommodations tax and compliance?
Yes. Compliance support and available tax services are included in our Our Honolulu rental program program. Your Business Development Manager will walk you through exactly how reporting works for your unit during the consultation.

Do you replace an existing Listing agent in Kona?
Yes — many owners move to our program after experience with an independent Independent operator in Honolulu. We list across Airbnb, VRBO, Expedia, Costco Travel, Pleasant Holidays, our branded direct site, and our global sales network, and we handle every operational piece under one agreement.

What services are included in the full-service program?
One agreement covers marketing and distribution, dynamic revenue management, reservations and guest services, professional housekeeping between stays, routine and reactive maintenance, a 24/7 owner hotline, monthly owner statements with direct deposit, tax support, and optional unit-enhancement consulting (including renovation and furniture coordination).

How is my nightly rate set — and can I influence it?
Rates are set and adjusted continuously by our revenue management team based on real-time demand, booking pace, competitor pricing, and seasonality. Owners have full visibility into performance, but pricing decisions stay with our specialists — that discipline is what drives the occupancy and rate premiums our program is known for.

Where will my unit be marketed?
Your unit is distributed on our dedicated branded booking site, Airbnb, VRBO, Expedia, Costco Travel, Pleasant Holidays, and our partner wholesaler and travel agent networks. You also benefit from our 28 global sales offices, our 24/7 reservations center, and exposure to the OUTRIGGER DISCOVERY loyalty program and Global Hotel Alliance members.

Can I still use my condo when I want to?
Yes. Owner stays are scheduled through a dedicated owner hotline. We recommend booking personal stays well in advance so we can protect peak-week rental opportunities, but your unit is always yours — we simply rent it when you're not using it.

How and when do I get paid?
Owners receive detailed monthly statements and direct-deposit payouts. Statements are available online any time, and our accounting team can walk through line items or coordinate with your CPA. Available tax services can further streamline year-end reporting.

What does it cost to enroll?
There is no enrollment fee. Program economics are structured as a revenue share with no hidden charges — all fees are disclosed upfront during your consultation. Every unit is different, so your Business Development Manager will walk through a specific projection based on your property, unit type, and location.

I'm currently with another rental manager. How hard is it to switch?
Easier than most owners expect. Once your existing agreement's notice period is clear, we handle onboarding — new photography where needed, listing migration, channel setup, and guest transition — so the income gap between programs is minimized.

How quickly will I hear back after submitting the form?
A Business Development Manager typically responds within one business day.